Privacy policy

At Oktrum (“the Company,” “we,” “us,” or “our”), we are committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, and manage your information when you access our website, use our trading platforms, or engage with our services.

1. About Us

Oktrum is a trading name of OKTRUM LTD, incorporated in Saint Lucia under registration number: 2025-00675.

Registered Office: Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay Gros-Islet, Santa Lucia.
Contact Email: admin@oktrum.com

2. Information We Collect

To provide our services and comply with financial regulations (such as “Know Your Customer” or KYC), we collect the following:

A. Personal Identification

Full name, date of birth, place of birth, gender, and citizenship.
Contact details (email, phone number, residential address).
Identification numbers (Passport, ID, or Tax registration numbers).

B. Financial & Employment Data

Income, source of wealth, assets, and liabilities.
Bank account details and financial statements.
Employment status, profession, and industry.
FATCA and CRS information for tax reporting.

C. Trading & Technical Data

Trading performance, knowledge, and experience.
Account balances and historical trading activity.
Technical Data: IP address, location data, device information, and website movement/behavior.
Cookies: Small data files used to improve website performance and personalize your experience.

D. Communication & Security

Records of all communications (telephone, email, or live chat).
CCTV footage if you visit our physical premises.

3. How We Use Your Information (Lawful Basis)

We process your data only when we have a legal reason to do so:

Purpose	Legal Basis
Contract Performance	To open and manage your account, process trades, and provide customer support.
Legal Compliance	To verify your identity, prevent money laundering (AML), and comply with court orders or tax laws.
Legitimate Interests	To improve our products, ensure IT security, manage risk, and defend legal claims.
Consent	For marketing communications or participation in specific surveys (you may withdraw consent at any time).

4. How We Share Your Information

Oktrum does not sell your personal data. We only disclose information on a “need-to-know” basis to:

Group Companies: Other entities within the Oktrum corporate structure.
Service Providers: Specialist advisers, IT hosting, and administrative providers.
Financial Partners: Payment Service Providers (PSPs) and banks for deposits/withdrawals.
Regulatory Bodies: Law enforcement or tax authorities when required by law.
Business Introducers: Partners who introduced you to our services.

5. International Data Transfers

We may transfer your data to service providers or group entities outside of the European Economic Area (EEA). When we do, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses or equivalent arrangements) to ensure your data remains protected under standards comparable to the GDPR.

6. Security Measures

We use advanced technical and organizational measures to protect your data:

Encryption: Data is transferred via secure 128-bit SSL connection.
Access Control: Only authorized personnel with unique credentials can access personal data.
Training: All employees undergo regular privacy and security awareness training.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Even after you close your account, we are legally required (under AML laws) to keep records for at least five (5) years. This includes:

KYC documents and identity verification.
Transaction and communication records.

8. Your Rights

Under global data protection standards, you have the following rights:

Access: Request a copy of the personal data we hold about you.
Rectification: Ask us to correct inaccurate or incomplete information.
Erasure (“Right to be Forgotten”): Request deletion of data where we have no legal obligation to keep it.
Restriction/Objection: Stop us from processing data for specific purposes (like marketing).
Portability: Request a transfer of your data to another provider in a machine-readable format.

To exercise these rights, please contact us at admin@oktrum.com.

9. Policy Updates

We review this policy regularly to stay aligned with new technologies and regulatory changes. The most current version will always be available on the Oktrum website.